HUNYHUNY: RETURN AND EXCHANGE POLICY
HunyHuny always offer easy returns and exchange policy, which gives you an option to return or exchange items purchased from HunyHuny Website within 7 days from reciept of the product. We only ask that you don't use the product and preserve its original condition, tags, and packaging, please take adequate measure to preserve its condition. For return of an product kindly pack the items securely to prevent any loss or damage during transit. For all returns, we recommend to take all adequate measures to pack it securely so that no loss/ damage happens to the product in transit.
There are two ways to return the product to us:
Pick up: In most locations, our Logistics partner offers pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If our Logistics Partner don't offer a pick up at your location. In such cases, customer has to ship the product to us and after receipt and verification of the product, refund process will be initiated.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to use a reliable courier service.
If the return product does not pass the quality check (Any damage, Missing part, used or washed product or any other issue) we shall ship it back to you, and customer will be charged for shipment. If you choose to exchange the item for reason of mismatch of product, size or receipt of a defective item, you will be provided with a replacement of the item.
If our courier partner not pick the product from your location you have to do self-shipment to our warehouse (HunyHuny Warehouse), and HunyHuny will reimburse the shipping charges as per actual bill. Actual bill must be submitted for the reimbursement. Maximum amount of shipping charges that can be reimbursed to customer in large product such as COT, BED, STROLLER, TRICYCLE etc is up to INR 1000. (That is, which ever is less - actual bill or INR 1000)
The following EXCEPTIONS and RULES apply to this Policy:
Baby Diaper, Baby Mittens, Baby Booties, Loungeries cannot be exchanged or returned.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
HunyHuny will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, HunyHuny would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
Return of item of below INR 1000, both the sides shipment shall be borne by the customer.
Return of Stroller, Pram, Baby Bed, Cot, Crib of price below INR 4000, shipment return charges shall be borne by the customer.
Once we receive the returned product our team will do a Quality Check. The refund will be initiated once it passes QC. Refund amount will be initiated in the customer's bank account within 3 days of receipt of the product. If we find any issues in the Quality check such as any damage, missing part, used and washed product or any other issue, we shall ship it back to you, and the customer will be charged for the shipment. (QC will be done for all the shipments, Self Ship and HunyHuny Pickup both)